Changing work dynamics in the emerging industry have drastically transformed the way the workforce is managed across sectors. Traditionally, workforce management (WFM) has remained a staff function and the exclusive responsibility of the human resources (HR) department, but lately, it has evolved into a necessary business strategy. This has led to the association of the HR function to the organization’s strategic goals. Having said that, it is time now to take a look at what 2020 brings in for the WFM space.
Today, HR is pivoting in an employee-centric direction, delivering superior experiences that add value to a company’s most precious asset—its people. Employee engagement that was deemed as an interesting concept at the beginning of the last decade is now an obvious business goal. Organizations are investing extensively in employee engagement as they move toward people-first culture. High engagement levels imply reduction in voluntary turnover, fewer sick days, lower absenteeism, and ultimately, higher productivity.
Artificial intelligence (AI) and automation is helping HR platforms become increasingly efficient by simplifying and speeding up the clerical HR tasks like benefit and payroll administration, recruitment, onboarding, and performance reviews. This enables HR personnel to focus more on strategic WFM activities. Besides, with an increasingly mobile work environment, employees want maximum convenience and minimal protocols around scheduling. To that end, employers are implementing more communication and audiovisual tools such as live chat, cloud-based meeting software, and video calls to enable the employees to work from remote locations.
Following the newest trends, a variety of organizations are now seeking best-of-breed WFM solutions and services to decode HR challenges and streamline talent acquisition and retention processes. To help companies strengthen their WFM capabilities and simultaneously enable growth in the industry, HR Tech Outlook has compiled a list of the top 10 WFM solution providers and service companies. The enlisted organizations are transforming the HR operations and processes at the convergence of several disruptive technologies. Besides, this edition also comprises insights from thought leaders in the sector on the industry trends, best practices, recent innovations, and their advice for the aspiring CIOs.
We present to you HR Tech Outlooks’ “Top 10 Workforce Management Consulting/Service Companies – 2020.”